GHORBANI NASROLLAHABADI, Z.; SOLTANI, S. Explaining consumer forgiveness in insurance industry with emphasis on behavioral components. International Journal of Business Management and Entrepreneurship, [S. l.], v. 1, n. 1, p. 11–25, 2022. Disponível em: https://mbajournal.ir/index.php/IJBME/article/view/5. Acesso em: 21 nov. 2025.