Improving the Self-Efficacy of Claims Department Employees in Insurance Companies and Its Role in the Effect of Electronic Monitoring on Job Performance

Abstract

In the digital age, to boost performance and achieve high-quality development, an increasing number of companies have begun implementing electronic monitoring of performance. However, existing studies have produced conflicting results regarding the impact of electronic monitoring on employees’ job performance. To clarify the overall relationship between these variables and examine the underlying causes of these discrepancies, this study—based on social information processing theory—investigates the effects of two types of electronic monitoring on employees’ job performance (developmental and preventive) and the mediating role of self-efficacy. This descriptive–survey study was conducted using a validated questionnaire on 110 employees of insurance companies in Fars province, sampled from a population of 153 across 22 companies. SmartPLS 3 software was used to test the model and hypotheses. The findings indicate that both developmental and preventive electronic monitoring have a positive effect on the job performance of claims department employees in insurance companies, and employees’ self-efficacy serves as an important mediator in this relationship.