Examining the Relationship between the IT Infrastructure Library and Intentional Organizational Forgetting in Non-Profit Universities of Qazvin Province

Abstract

In today's world, where knowledge and information technology are recognized as two fundamental pillars of organizations, effective knowledge management is crucial for the survival of organizations in a competitive environment. This research aims to investigate the relationship between information technology infrastructure and intentional organizational forgetting among the staff of non-profit universities in Qazvin province. This study is descriptive-correlational and applied, with a statistical population consisting of 450 employees from these universities. A sample of 220 individuals was selected using cluster random sampling. Data were collected through a questionnaire that had been validated by experts and demonstrated high reliability (Cronbach's alpha over 0.7). Data analysis using SPSS showed a significant relationship between the quality of information technology infrastructure and intentional organizational forgetting (r = 0.825, p < 0.01). All dimensions of information technology infrastructure quality, including efficiency, effectiveness, confidentiality, integrity, accessibility, compliance, and reliability, also had significant relationships with intentional forgetting. These findings suggest that implementing a connection between information technology infrastructure can help consciously eliminate non-useful knowledge and enhance organizational learning. It is recommended that university managers leverage the capabilities of information technology infrastructure to improve knowledge management and increase organizational agility.